This Privacy Policy explains how Awelax, LLC (“Awelax,” “we,” “our,” or “us”) collects, uses, stores, processes, and discloses information obtained through the Awelax platform and services.
By accessing or using the Platform, you consent to the terms of this Privacy Policy.
We may collect information that you voluntarily provide to us, including:
We may also collect information automatically through technology, including IP address, browser type, device information, cookies, analytics data, geolocation information, timestamps, and usage behavior.
We may use collected information to:
Awelax may use artificial intelligence (“AI”) systems for customer support, moderation, fraud detection, onboarding, recommendations, conversation summaries, analytics, and automated communications.
AI systems may analyze chats, calls, messages, transcripts, and support interactions.
AI-generated responses or summaries may contain inaccuracies or incomplete information. Users should independently evaluate all AI-generated information.
You acknowledge and consent that Awelax may monitor, record, review, transcribe, analyze, and store calls, chats, messages, AI interactions, support tickets, and advisor communications for safety, moderation, fraud prevention, training, quality assurance, dispute resolution, legal compliance, and platform improvement.
We may share information with:
We do not sell personal information to third parties.
Awelax may use cookies, analytics tools, session tracking, pixels, and similar technologies to improve performance, analyze usage, personalize experiences, and enhance security.
We implement reasonable safeguards intended to protect information from unauthorized access, misuse, disclosure, or loss.
However, no system or technology can be guaranteed completely secure. Users acknowledge that use of the Platform is at their own risk.
We retain information for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business operations.
Users may request to:
By using the Platform, users consent to receiving service emails, billing notices, support communications, security alerts, transactional messages, phone calls, and text messages related to account activity or services.
The Platform is intended only for individuals who are at least eighteen (18) years old.
Awelax does not knowingly collect personal information from children under 18.
The Platform may integrate with third-party technologies, payment processors, communication systems, analytics systems, or AI providers.
Awelax is not responsible for the privacy practices or policies of third-party services.
Users accessing the Platform from outside the United States acknowledge that information may be transferred, processed, and stored in jurisdictions with different privacy laws.
Awelax may update or modify this Privacy Policy at any time. Continued use of the Platform after changes become effective constitutes acceptance of the revised Privacy Policy.
This Privacy Policy shall be governed by the laws of the State of Florida.
Awelax, LLC
Support Email: support@awelax.com