Effective Date: August 23, 2026
Welcome to Awelax.
These Customer Terms of Service and User Agreement ("Terms," "Agreement," or "User Agreement") constitute a legally binding agreement between you and Awelax, LLC ("Awelax," "Company," "we," "our," or "us") governing your access to and use of the Awelax website, applications, customer accounts, Awelax Wallet, advisor marketplace, chat, phone, voice, video, internal messaging, Pings, subscriptions, rewards, artificial intelligence features, translation tools, customer-support systems, and all related products, services, content, software, technology, and functionality (collectively, the "Platform" or "Services").
By creating an account, clicking an acceptance button, purchasing or using Services, adding funds to an Awelax Wallet, initiating a paid Session, or otherwise accessing or using the Platform after being presented with these Terms, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and by policies expressly incorporated into them.
If you do not agree to these Terms, do not create an account, purchase Services, or use the Platform.
THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER. SUBJECT TO APPLICABLE LAW AND THE EXCEPTIONS DESCRIBED BELOW, YOU AND AWELAX AGREE THAT COVERED DISPUTES WILL BE RESOLVED THROUGH INDIVIDUAL BINDING ARBITRATION RATHER THAN THROUGH A JUDGE OR JURY IN COURT.
YOU AND AWELAX ALSO AGREE, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THAT COVERED CLAIMS WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION.
PLEASE READ THE DISPUTE RESOLUTION AND ARBITRATION SECTIONS CAREFULLY.
For purposes of this Agreement, "Account" means a registered Awelax user account.
"Advisor" means an independent person or business using Awelax to offer permitted conversations, readings, entertainment, coaching, companionship, listening, spiritual insight, personal guidance, or similar Services. Depending on the Advisor's listing, an Advisor may describe themselves as a psychic, spiritual advisor, tarot reader, intuitive, medium, astrologer, numerologist, coach, conversational host, companion, listener, or another permitted category.
"AI Services" means artificial-intelligence-powered features made available by Awelax, including AI customer support, AI Spiritual Companion features, automated translation, transcription, recommendations, moderation, fraud prevention, routing, onboarding, safety systems, and automated communications.
"Awelax Credits" or "Wallet Credits" means non-cash credits recorded in a customer's Awelax Wallet and usable toward eligible Awelax Services subject to these Terms and any additional credit-specific restrictions.
"Awelax Wallet" or "Wallet" means the electronic balance associated with an Account from which charges for eligible Services may be deducted.
"Customer" means a User who primarily accesses Awelax to receive or purchase Services.
"Reading" or "Session" means a permitted interaction conducted through Awelax, including chat, phone, voice, video, or other supported communication formats.
"Subscription" means a fixed-duration or recurring Awelax product, including qualifying AI Spiritual Companion plans.
"Transaction" means a purchase, Wallet deposit, Session charge, Subscription payment, Wallet credit, reversal, or other financial entry associated with an Awelax Account.
"User" means any person who accesses or uses Awelax.
You must be at least eighteen (18) years old and legally capable of entering into binding contracts to create an Awelax Account or use Awelax Services.
By using Awelax, you represent and warrant that you are at least eighteen years old, are legally permitted to use the Platform, will comply with applicable law and these Terms, and have not been permanently prohibited from using Awelax unless Awelax expressly authorizes your return.
Awelax may request information reasonably necessary to verify age, identity, Account ownership, payment authorization, or compliance with these Terms.
Awelax operates technology that enables Customers and independent Advisors to discover, communicate with, and transact with one another.
Except for Services expressly identified as being provided directly by Awelax, Awelax does not itself provide psychic readings, tarot readings, spiritual readings, mediumship, astrology, numerology, life coaching, companionship, listening, relationship readings, or similar Advisor Services.
Awelax provides infrastructure that may include profiles, discovery tools, communications technology, payment processing, Wallet functionality, availability information, translation, transcription, customer support, AI tools, moderation, fraud prevention, and billing systems.
Advisors determine the substance of their own permitted communications and Services. Awelax does not control an Advisor's beliefs, interpretations, predictions, opinions, personality, communication style, or conclusions.
No Advisor has authority to bind Awelax, waive these Terms, promise refunds, guarantee results, or make legal commitments on behalf of Awelax unless Awelax expressly authorizes that person in writing.
Advisors using Awelax are independent service providers and are not employees, partners, joint venturers, agents, fiduciaries, representatives, or franchisees of Awelax solely by virtue of their use of the Platform.
Advisors control the content and substance of their own permitted readings and conversations.
Awelax does not guarantee an Advisor's availability, personality, style, qualifications, accuracy, predictions, compatibility with a particular Customer, or results.
Awelax does not endorse or guarantee any Advisor, Reading, prediction, interpretation, statement, recommendation, or outcome merely because an Advisor or profile appears on the Platform.
Customer reviews, ratings, Reading counts, availability indicators, profile descriptions, badges, categories, specialties, or similar marketplace information are informational only.
A designation such as "verified," "featured," "popular," "trending," or "recommended" refers only to the Platform criteria associated with that designation and does not guarantee accuracy, outcomes, professional qualifications, or suitability for any Customer.
Customers are responsible for deciding whether to initiate, continue, or discontinue a Session.
Psychic, intuitive, spiritual, tarot, astrology, numerology, mediumship, coaching, companionship, listening, conversational, and similar Services available through Awelax are intended for entertainment, informational, companionship, spiritual-insight, or personal-reflection purposes.
No Reading guarantees a future event, romantic outcome, financial outcome, personal result, reconciliation, marriage, pregnancy, job, legal result, health result, business result, or any other outcome.
Spiritual and psychic interpretations are inherently subjective. A Customer may disagree with an Advisor or receive a Reading that does not match what the Customer expected or hoped to hear.
Dissatisfaction or disagreement does not establish that Awelax malfunctioned and does not by itself create a right to a cash refund.
Unless a Service is separately and expressly designated by Awelax as a properly licensed professional service, neither Awelax nor Advisors provide medical, psychiatric, psychological, legal, tax, securities, investment, financial-planning, emergency, crisis-intervention, or similar regulated professional services through the Platform.
Awelax should not be used as a substitute for a physician, mental-health professional, attorney, accountant, financial professional, emergency responder, law-enforcement agency, or other appropriately licensed professional.
Do not delay seeking qualified professional assistance because of anything communicated through Awelax.
Awelax is not an emergency or crisis service.
If you believe you or another person faces immediate physical danger, a medical emergency, abuse, a serious mental-health emergency, or another urgent threat to safety, contact appropriate emergency services or a qualified professional in your location.
Do not rely on an Advisor, AI system, message, support chat, or other Awelax feature to provide emergency assistance.
You are solely responsible for how you interpret and use information received through Awelax.
You remain responsible for your decisions, conduct, relationships, purchases, finances, communications, and actions.
Awelax does not make decisions for Customers and does not assume responsibility for decisions made based on a Reading or communication.
You agree to exercise reasonable judgment, caution, and common sense when interacting with other Users.
Certain Services require an Account.
You agree to provide accurate, current, and complete information and to keep your Account information reasonably current.
You may not create an Account using another person's identity without authorization, misrepresent your age, impersonate another person, sell or transfer an Account without permission, maintain Accounts for fraudulent purposes, or create duplicate Accounts to evade restrictions, bans, Satisfaction Credit limits, promotional limits, fraud controls, or enforcement actions.
Awelax may consolidate, restrict, suspend, or terminate duplicate or abusive Accounts.
You are responsible for protecting your password, authentication credentials, devices, and Account access.
Do not provide another person with your password.
To the extent permitted by law, you are responsible for activity conducted through authorized use of your Account.
If you believe your Account has been compromised, notify Awelax promptly. Awelax may temporarily restrict activity while investigating suspected unauthorized access, fraud, payment disputes, or security incidents.
Customers may be permitted to maintain profile information, names, photographs, preferences, languages, and communication settings.
You represent that information you submit is truthful and that you have all rights necessary to submit any Content.
Do not upload another person's photograph, identity, copyrighted material, or private information without authorization.
Advisor availability displayed on Awelax may change in real time.
An Advisor shown as online or available may become busy, disconnect, miss a request, decline a request, or otherwise become unavailable before a Session begins.
Awelax does not guarantee that any Advisor will accept a Chat, Voice, Video, or other Session request.
Availability indicators are informational and may be affected by device status, network conditions, Advisor settings, active Sessions, system delays, or other factors.
Awelax may allow Customers and Advisors to conduct paid or unpaid text-based communications.
Paid Chat Sessions may be billed according to the Advisor's displayed rate and applicable billing rules.
The Platform may provide speech-to-text, translated messages, text-to-speech, automatic message submission, timestamps, Session timers, or automated status updates.
Technical performance may vary by device, browser, language, connectivity, and third-party service availability.
Awelax may facilitate voice communications using telephone networks, internet voice technologies, or third-party telecommunications providers.
Voice or telephone Session charges may be calculated based on the applicable Advisor rate and billable Session duration.
Carrier rates, data charges, roaming fees, telephone charges, and other costs independently imposed by telecommunications providers are your responsibility.
Awelax may allow Customers and Advisors to communicate through live video.
Video Services depend on compatible equipment, internet connectivity, camera and microphone permissions, third-party infrastructure, browser or application support, and network conditions.
Awelax does not guarantee uninterrupted video quality.
Temporary latency, dropped frames, audio delay, device limitations, or third-party network instability do not automatically entitle a Customer to a refund.
Potential qualifying Platform failures may be submitted to Customer Support for investigation.
Awelax may provide automated language translation, captioning, transcription, dictation, speech recognition, text-to-speech, or similar tools.
These technologies may use artificial intelligence or third-party systems and may contain errors, omissions, delays, or inaccuracies.
They are not certified translations or official records.
Users should directly clarify important information when necessary.
Awelax may provide internal mail, Pings, notifications, alerts, or similar communication tools.
Users may not use these features to harass, threaten, spam, evade blocks, manipulate reviews, commit fraud, circumvent Awelax billing, or solicit unlawful activity.
Awelax may restrict communication privileges when reasonably necessary to protect Users or enforce these Terms.
Awelax may allow Users or Advisors to block communications from another User.
A block may prevent a Customer from initiating Sessions, sending Pings, sending internal messages, or continuing certain communications with an Advisor.
Awelax is not required to disclose a private reason one User blocked another unless required by law.
Users may not create alternate Accounts to circumvent a block.
Customers may be permitted to rate or review Advisors.
Reviews must reflect genuine experiences and must not contain unlawful threats, extortion, impersonation, private information, fraud, prohibited discrimination, or other prohibited Content.
Awelax may moderate, remove, restrict, or decline publication of reviews that violate Platform rules.
Users may not offer, demand, or exchange money, credits, refunds, favorable treatment, or other consideration for manipulating ratings or reviews.
Advisor rates are displayed through the Platform and may vary by Advisor, communication method, product, or other permitted factors.
Rates may change prospectively.
Customers are responsible for reviewing displayed prices before initiating a paid Session.
Certain Awelax Services are billed by time.
By initiating a paid per-minute Session, you authorize Awelax to calculate and deduct charges according to the applicable rate and billable duration.
Depending on the Service, charges may be deducted from your Awelax Wallet during a Session, periodically while the Session remains active, at the conclusion of the Session, or through another disclosed billing method.
Displayed local timers are convenience indicators and may not constitute the sole official billing record.
Awelax's server-side billing records, subject to correction for verified error, govern billing calculations.
A paid Session may begin billing after the system determines that the Session has entered its applicable active or connected state.
Different communication modes may have different connection workflows.
Time spent before a Session becomes billable may not be charged.
Small differences between locally displayed timers and server-side billing records may occur because of network latency, device timing, processing intervals, or synchronization.
Awelax may correct genuine billing errors identified through investigation.
Customers may be permitted to add funds to an Awelax Wallet.
Wallet funds and Wallet Credits may be used to purchase eligible Services.
Except where required by law or expressly stated otherwise, Wallet balances are intended for use on Awelax and are not bank accounts, deposit accounts, investment accounts, or savings products.
No interest is paid on Wallet balances.
Awelax may impose reasonable minimums, maximums, security reviews, or funding restrictions.
When you request a Wallet deposit, you authorize Awelax and its payment providers to process the specified payment.
A deposit may be pending, completed, declined, reversed, canceled, or subject to review.
Submitting a deposit request does not guarantee successful funding.
Awelax may decline, hold, or review a deposit if fraud, chargeback risk, payment authorization, security, regulatory, or technical concerns arise.
Promotional Credits, Rewards Credits, Satisfaction Credits, goodwill credits, or other Platform credits may be subject to additional restrictions.
Unless expressly stated otherwise:
Awelax may accept debit cards, credit cards, digital wallets, and other supported payment methods.
You represent that you are authorized to use any payment method submitted through your Account.
You authorize Awelax and its payment providers to store or tokenize payment information as permitted by law and the applicable provider terms.
Do not send full payment-card numbers, security codes, passwords, or bank-login credentials through internal messages or customer-support chat.
By making a purchase, funding your Wallet, buying a Subscription, or initiating another paid Service, you authorize Awelax and its designated payment processors to charge the applicable payment method for the amount disclosed.
If a payment is declined, reversed, disputed, or charged back, Awelax may restrict the associated Account or Wallet while the matter is investigated.
Where available, Customers may save payment methods for future use.
Saved payment information may be maintained through tokenized records controlled by an authorized payment processor.
By selecting a saved payment method for a purchase, you authorize its use for that transaction.
Awelax may remove or disable expired, invalid, compromised, declined, or unsupported saved payment methods.
Paid Sessions may require an adequate Wallet balance.
If your available Wallet balance becomes insufficient, Awelax may warn you, pause billing, offer an opportunity to add funds, place a Session into a waiting state, or end the Session.
Awelax is not responsible for a content interruption caused by exhaustion of your available Wallet balance.
Where Awelax offers an in-Session top-up feature, you must affirmatively authorize the applicable payment.
Awelax will not intentionally charge an undisclosed amount.
You remain responsible for reviewing displayed amounts before confirming a Wallet addition.
Awelax may provide a loyalty Rewards program.
Under the current program, eligible Customers may receive a $10.00 Awelax Wallet Credit for every $100.00 actually spent on qualifying Reading charges.
Adding money to your Wallet does not itself constitute qualifying Reading spending.
Reward progress is based on qualifying actual usage charges.
Rewards are Wallet Credits and are not cash.
Awelax may modify, suspend, or discontinue the Rewards program prospectively, subject to applicable law and any rights already earned.
Fraudulent transactions, chargebacks, reversed charges, testing transactions, or other ineligible activity may be excluded from Rewards calculations.
Awelax understands that a completed Reading may not always meet a Customer's expectations.
Dissatisfaction with a Reading does not entitle a Customer to a cash refund.
Instead, qualifying Customers may request a Satisfaction Credit of up to $30.00 toward a future eligible Awelax Reading.
A Satisfaction Credit:
Customers may submit a request through the "Request a Satisfaction Credit" feature available in their Account or Dashboard where offered.
Awelax may change the Satisfaction Credit program prospectively, subject to applicable law.
Except as required by law, Awelax does not issue cash refunds merely because a Customer did not like a Reading, disagreed with an Advisor, believes a prediction was incorrect, did not receive the answer they hoped to hear, changed their mind after a completed Reading, or was dissatisfied with an Advisor's style, interpretation, personality, or perceived usefulness.
A refund may be considered where Awelax verifies a genuine technical failure of the Awelax Platform that materially affected a paid Service.
Examples that may warrant investigation include a qualifying Platform malfunction, duplicate charge, billing-system error, or verified technical failure materially preventing delivery of a paid Service.
A Customer's statement that a technical issue occurred does not automatically establish entitlement to a refund.
Likewise, a Session record showing a Session as completed does not necessarily establish that no technical issue occurred during that Session.
Customers who believe a qualifying technical problem occurred should contact Awelax Customer Support.
Awelax may review relevant logs, Session information, billing records, timestamps, device or browser information, network-related diagnostic information, support reports, and other reasonably available evidence.
A refund is not guaranteed. Any refund decision remains subject to investigation, applicable law, payment-provider restrictions, and the facts of the transaction.
If you believe a charge is incorrect, you are encouraged to contact Awelax Customer Support so we can investigate.
You retain any payment-dispute rights provided by applicable law or your payment provider.
However, filing a knowingly false or fraudulent chargeback, falsely claiming that an authorized transaction was unauthorized, or repeatedly abusing payment-dispute systems may result in Account restriction or termination.
A valid chargeback or reversal may result in corresponding adjustments to Wallet balances, Rewards progress, credits, or other Account records.
Awelax may offer fixed-duration or recurring Subscriptions.
Subscription prices, duration, renewal rules, included features, cancellation conditions, and other material terms will be disclosed at or before purchase.
Where a Subscription automatically renews, Awelax will provide disclosures required by applicable law.
If a Subscription is fixed-duration and does not automatically renew, access ordinarily ends at the stated expiration time unless renewed.
Deleting an application from a device does not itself cancel a paid Subscription.
Awelax may offer an AI Spiritual Companion or similar AI-powered experience.
The AI Spiritual Companion is software and is not a human Advisor, therapist, doctor, counselor, clergy member, attorney, financial professional, or emergency service.
AI-generated spiritual reflections, journaling assistance, meditations, dream-reflection tools, personal-growth suggestions, and similar outputs are informational or entertainment-oriented AI content.
AI outputs may be inaccurate, incomplete, repetitive, inappropriate to a particular situation, or inconsistent.
Do not treat AI-generated content as a guaranteed prediction or professional instruction.
Awelax may use artificial intelligence for customer support, moderation, fraud prevention, translation, transcription, recommendations, onboarding, communications, safety, routing, and Platform operations.
You acknowledge that AI systems may produce errors.
Where an AI response conflicts with these Terms or another controlling Awelax policy, the applicable Terms or controlling written policy governs.
AI systems do not have authority to waive these Terms, promise refunds, modify contracts, guarantee Advisor outcomes, or bind Awelax to commitments outside their authorized functionality.
Awelax may provide AI-powered Account Support.
AI Customer Support may access limited Account information necessary to answer authenticated Account-related questions.
Awelax may impose safeguards designed to prevent AI Customer Support from revealing another person's private Account information.
AI support responses are intended to assist Customers but may occasionally contain errors.
If a material Account, billing, safety, or technical issue remains unresolved, Customers may request escalation to Customer Support where available.
You retain ownership of Content you own, subject to the license granted below.
By submitting Content to Awelax, you grant Awelax a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, format, process, transmit, display, and otherwise use that Content as reasonably necessary to operate, secure, moderate, support, promote, and improve the Platform.
For Content intentionally submitted for public display, such as reviews or profile elements, this license includes the right to display that Content through Awelax and related promotional materials.
You are responsible for Content you submit or transmit.
You represent that you possess the rights necessary to provide that Content.
You may not transmit Content that violates law, intellectual property rights, privacy rights, publicity rights, these Terms, or another person's rights.
Awelax does not undertake a general obligation to pre-screen every private communication but may use moderation tools or review Content as permitted by law and Awelax policies.
You may not use Awelax to engage in unlawful, fraudulent, abusive, deceptive, exploitative, unsafe, or disruptive conduct.
Without limitation, you may not:
Paid interactions originating through Awelax must be conducted through Awelax where required by Platform rules.
Users may not use Awelax communications to circumvent Awelax fees, billing systems, security systems, or Platform protections.
Awelax may restrict Accounts that intentionally redirect Awelax Customers to unauthorized off-platform payment arrangements.
Awelax is not responsible for payments, services, losses, fraud, disputes, or communications occurring outside the Awelax Platform.
Users should exercise caution when sharing personal information.
Awelax may prohibit or restrict attempts to obtain or exchange off-platform contact information when reasonably necessary for safety, privacy, or prevention of billing circumvention.
Never provide passwords, Social Security numbers, full payment-card credentials, bank-login credentials, or other highly sensitive authentication information to an Advisor.
Unless Awelax expressly launches and identifies an in-person feature, Awelax is not an in-person meeting or dating service.
Users should not interpret a Platform connection as a recommendation to meet another person offline.
To the maximum extent permitted by law, Awelax assumes no responsibility for voluntary off-platform meetings between Users.
Users may report suspected fraud, threats, harassment, exploitation, prohibited Content, or other violations.
Awelax may investigate reports and take action it considers appropriate.
Submitting a report does not guarantee a particular enforcement result.
Where immediate danger or criminal activity is involved, users should contact appropriate authorities rather than relying exclusively on Awelax reporting tools.
To the extent permitted by law, Awelax may monitor, review, analyze, transcribe, process, or store communications and Platform activity for safety, fraud prevention, billing verification, quality assurance, technical troubleshooting, policy enforcement, moderation, dispute resolution, training, customer support, legal compliance, security, and Platform improvement.
Monitoring may be performed by automated systems, artificial intelligence, or authorized personnel.
Where Awelax records audio, video, or communications, recording will be conducted subject to applicable law and any required notice or consent mechanism.
By proceeding after receiving legally required recording notice, you consent to recording as described by that notice.
Recording laws vary by jurisdiction. Nothing in these Terms eliminates any consent requirement that cannot lawfully be waived.
Awelax may choose not to record certain Sessions.
The absence of a recording does not affect the validity of otherwise valid billing records.
Awelax's collection, use, storage, sharing, and processing of personal information is governed by the Awelax Privacy Policy and applicable law.
These Terms incorporate the Awelax Privacy Policy by reference.
The Awelax Platform, excluding User-owned Content, contains intellectual property owned by or licensed to Awelax.
This may include software, code, designs, interfaces, databases, graphics, logos, trademarks, service marks, domain names, text, layouts, functionality, business methods, audiovisual materials, and Platform technology.
Except as expressly authorized, you may not copy, reproduce, modify, distribute, sell, sublicense, publicly display, create derivative works from, decompile, reverse engineer, or commercially exploit Awelax intellectual property.
Subject to compliance with these Terms, Awelax grants you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform for lawful personal purposes.
This license terminates when your Account or access rights are terminated.
"Awelax," Awelax logos, design elements, product names, service names, and related branding may be trademarks or service marks of Awelax.
You may not use Awelax branding in a way likely to cause confusion regarding sponsorship, affiliation, authorization, endorsement, or ownership without written authorization.
Awelax respects intellectual property rights.
If you believe Content available through Awelax infringes your copyrighted work, submit a copyright complaint containing the information required by the Digital Millennium Copyright Act, including identification of the copyrighted work, identification of the allegedly infringing material, adequate contact information, a good-faith statement regarding unauthorized use, an accuracy and authority statement made under penalty of perjury, and a physical or electronic signature.
Copyright notices may be sent to:
Awelax, LLC Email: support@awelax.com Subject: DMCA Copyright Notice
Awelax may remove or disable access to material when appropriate and may restrict or terminate repeat infringers.
Awelax relies on third-party providers for portions of its technology and operations.
These may include payment processors, communications providers, cloud providers, hosting providers, identity-verification services, analytics services, artificial intelligence providers, telecommunications providers, translation providers, fraud-prevention providers, and video infrastructure providers.
Third-party services may have their own terms and privacy practices.
Awelax does not guarantee uninterrupted operation of third-party infrastructure.
Awelax may contain links to third-party websites or resources.
A link does not necessarily constitute endorsement.
Awelax is not responsible for the content, privacy practices, security, availability, products, or services of independent third-party websites.
Use of third-party websites is at your own risk.
Awelax seeks to provide reliable Services but does not guarantee continuous, uninterrupted, error-free, or universally available operation.
The Platform may be temporarily unavailable because of maintenance, software releases, provider outages, internet interruptions, telecommunications failures, cybersecurity events, capacity limitations, force majeure events, or other circumstances.
Awelax may modify, suspend, replace, discontinue, or introduce features at any time subject to applicable law.
Awelax may test new, beta, preview, or experimental features.
Such features may be changed or discontinued where legally permitted.
Beta functionality may contain bugs, incomplete features, performance issues, or other limitations.
Awelax may use automated and manual systems to detect suspected fraud, payment abuse, identity abuse, chargeback abuse, Account takeover, manipulation, prohibited conduct, or suspicious activity.
Awelax may request additional verification when reasonably necessary.
Failure to complete required verification may result in temporary or permanent restrictions.
Awelax may suspend or restrict an Account when it reasonably believes these Terms have been violated, fraud or abuse may have occurred, payment authorization cannot be confirmed, security may be compromised, a User presents a material safety risk, legal compliance requires restriction, an investigation is pending, or continued access may harm Awelax, another User, or a third party.
A suspension may affect communications, Wallet functionality, Sessions, Subscriptions, or other Platform features.
Awelax may terminate Accounts for material or repeated violations, fraud, unlawful conduct, serious safety concerns, chargeback abuse, attempted system manipulation, harassment, impersonation, or other conduct inconsistent with these Terms.
Where required by law, Awelax will provide legally required notice.
Termination does not eliminate obligations incurred before termination, including valid unpaid charges.
Customers may request Account closure through available Account settings or Customer Support.
Awelax may retain information after closure where reasonably necessary or legally required for fraud prevention, financial records, dispute resolution, legal compliance, safety, enforcement, backup retention, or other permitted purposes.
Account closure may result in loss of access to certain communications, history, subscription features, or Content.
Sections that by their nature should survive termination will survive, including provisions relating to payments, intellectual property, disclaimers, liability limitations, indemnification, dispute resolution, releases, and applicable record retention.
To the maximum extent permitted by law, Awelax is not liable for disputes arising solely between Customers and independent Advisors concerning the substance, interpretation, prediction, opinion, conduct, personality, or perceived quality of an Advisor's permitted Service.
You understand that Advisors are independent third parties.
To the extent permitted by law, you release Awelax and its affiliates, officers, directors, employees, contractors, and agents from claims arising solely from an independent Advisor's statements or conduct, except to the extent liability cannot legally be waived or arises from Awelax's own actionable conduct.
Nothing in this section waives rights that applicable law does not permit a consumer to waive.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AWELAX, THE PLATFORM, AND THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
AWELAX DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE, TO THE EXTENT SUCH WARRANTIES MAY LAWFULLY BE DISCLAIMED.
Awelax does not warrant that the Platform will always be available, communications will always be uninterrupted, translations will always be accurate, AI outputs will always be accurate, Advisors will always respond, Advisor predictions will occur, a Reading will satisfy a Customer, or errors will always be corrected immediately.
Some jurisdictions do not permit certain warranty exclusions, so portions of this section may not apply to you.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AWELAX AND ITS AFFILIATES, OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, SERVICE PROVIDERS, AND REPRESENTATIVES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, LOST OPPORTUNITIES, LOSS OF DATA, LOSS OF GOODWILL, EMOTIONAL DISTRESS, PERSONAL DISAPPOINTMENT, OR SIMILAR DAMAGES ARISING OUT OF OR RELATED TO THE PLATFORM OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
To the maximum extent permitted by law, Awelax's aggregate liability arising out of or relating to the Platform, Services, or these Terms will not exceed the greater of the amount you actually paid to Awelax for the transaction or Service giving rise to the claim or one hundred dollars ($100.00).
If applicable law does not permit a particular limitation, that limitation applies only to the maximum extent permitted.
Nothing in these Terms excludes liability that cannot lawfully be excluded.
Awelax is not responsible for whether an Advisor's prediction, intuition, interpretation, spiritual statement, recommendation, or opinion proves accurate.
Customers acknowledge that psychic and spiritual Services may involve inherently unverifiable, subjective, or uncertain claims.
No statement by an Advisor should be interpreted as an Awelax guarantee.
To the maximum extent permitted by law, Awelax is not liable for decisions a Customer makes concerning relationships, employment, purchases, finances, family, communications, travel, health, legal matters, investments, or other personal matters based on a Reading.
Customers remain responsible for obtaining qualified professional advice when appropriate.
To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Awelax, its affiliates, officers, members, directors, employees, contractors, agents, licensors, and service providers from third-party claims, damages, losses, liabilities, judgments, settlements, penalties, costs, and reasonable attorneys' fees arising out of your unlawful use of Awelax, material violation of these Terms, Content that violates another person's rights, fraud or misconduct by you, infringement of intellectual property rights, or intentional misuse of the Platform.
This provision does not require a consumer to indemnify Awelax for Awelax's own unlawful conduct where such indemnification would be prohibited by law.
Except where federal law or mandatory consumer law provides otherwise, these Terms and disputes not subject to arbitration are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles.
Nothing in this choice-of-law provision deprives a consumer of non-waivable protections provided by the law of the consumer's jurisdiction.
Before filing arbitration or a court action, you and Awelax agree to attempt in good faith to resolve the dispute informally, except where immediate injunctive relief is reasonably necessary.
A party seeking to initiate a dispute should provide written notice describing the Account involved, the nature and factual basis of the dispute, the relief requested, and contact information reasonably necessary to respond.
Notices to Awelax should be sent to support@awelax.com with the subject line "LEGAL DISPUTE NOTICE."
The parties will have at least thirty (30) days after receipt of a reasonably complete notice to attempt informal resolution before initiating arbitration, unless applicable law requires otherwise or a limitations period would expire.
This informal process does not prohibit either party from seeking relief in qualifying small claims court.
Subject to the exceptions below, you and Awelax mutually agree that any dispute, claim, or controversy arising out of or relating to these Terms, your Account, your use of Awelax, a Transaction, a Subscription, billing, Wallet activity, communications through Awelax, your relationship with Awelax, suspension or termination, or the interpretation, applicability, enforceability, formation, or breach of these Terms will be resolved through binding individual arbitration rather than through a court trial.
This agreement is intended to be governed by the Federal Arbitration Act, 9 U.S.C. §§ 1 et seq.
Awelax is equally bound to arbitrate covered claims that it brings against you.
The arbitration agreement does not prohibit either party from bringing an individual claim in a small claims court of competent jurisdiction when the claim qualifies and remains individual in nature.
Nothing in these Terms prevents a party from seeking temporary or preliminary injunctive relief from a court where legally permissible and reasonably necessary to preserve the effectiveness of arbitration.
Nothing prevents a consumer from submitting a complaint to a federal, state, or local government agency where permitted.
Claims that applicable federal law prohibits from being subjected to pre-dispute arbitration are excluded to the extent required by law.
Unless you and Awelax agree otherwise in writing, arbitration will be administered by JAMS pursuant to the applicable JAMS consumer arbitration rules and Consumer Arbitration Minimum Standards in effect when arbitration is commenced.
If JAMS is unavailable or declines to administer a dispute and the parties cannot agree on another administrator, either party may ask a court of competent jurisdiction to appoint a neutral administrator or arbitrator consistent with applicable law and the intent of this Agreement.
If there is a conflict between this Arbitration Agreement and mandatory JAMS consumer fairness standards, the mandatory consumer fairness standards control to the extent necessary for administration.
Arbitration may occur by video conference, telephone, document submission, in person, or another reasonably accessible method consistent with applicable arbitration rules.
The location or format will not be selected in a manner that unfairly prevents a consumer from meaningfully accessing arbitration.
Where an in-person hearing is required, the hearing location will be selected consistently with applicable consumer arbitration standards and law.
Consumer arbitration fees will be allocated according to applicable JAMS Consumer Arbitration Minimum Standards and applicable law.
Awelax will pay arbitration fees that applicable JAMS consumer rules require the business to pay.
You will not be required to pay arbitration costs in excess of amounts permitted under applicable JAMS consumer standards or applicable law.
Each party ordinarily bears its own attorneys' fees unless applicable law or the arbitrator provides otherwise.
The arbitrator will be neutral.
You and Awelax will have a reasonable opportunity to participate in selection of the arbitrator in accordance with applicable rules.
The arbitrator will have authority to resolve covered claims and award remedies available under applicable law on an individual basis.
The arbitration procedure will permit reasonable exchange of relevant, non-privileged information consistent with the nature and value of the dispute and applicable rules.
Each party will have a reasonable opportunity to present evidence and arguments.
The arbitrator may resolve discovery disputes and establish reasonable procedures designed to provide a fair and efficient process.
The arbitrator may award any individual remedy that would otherwise be available under applicable law and may lawfully be awarded in arbitration.
These Terms do not eliminate statutory remedies that cannot legally be waived.
The arbitrator will issue an award in writing consistent with applicable arbitration rules.
The award will state the disposition of the claims and include findings or reasoning required by applicable rules.
Judgment on the arbitration award may be entered in any court having jurisdiction.
TO THE EXTENT PERMITTED BY LAW, YOU AND AWELAX EACH WAIVE THE RIGHT TO A TRIAL BEFORE A JUDGE OR JURY FOR CLAIMS REQUIRED TO BE RESOLVED THROUGH ARBITRATION.
Arbitration is different from court litigation and may use different procedures and provide more limited appellate review.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND AWELAX AGREE THAT COVERED DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS.
Neither party may bring or participate in a covered arbitration as a class, collective, consolidated, or representative proceeding on behalf of other persons.
The arbitrator may award relief only to the individual parties involved in arbitration except to the extent applicable law requires otherwise.
If a court determines that a portion of this class-action waiver is unenforceable as to a particular claim or remedy, that issue will be handled as required by law while enforceable portions remain in effect.
If substantially similar arbitration demands are filed by or with coordinated assistance from the same law firm, organization, or coordinated group, the parties agree that applicable JAMS mass-arbitration procedures may govern to the extent permitted by law and applicable JAMS rules.
Nothing in this provision authorizes class arbitration.
Each claimant's substantive claim remains individual unless applicable law requires otherwise.
The Arbitration Agreement survives Account closure, cancellation, suspension, termination, and the end of your relationship with Awelax with respect to disputes within its lawful scope.
If Awelax makes a materially adverse change to the Arbitration Agreement, Awelax will provide legally sufficient notice.
Changes apply only to the extent permitted by law.
A modification will not retroactively alter the treatment of a dispute of which Awelax had actual written notice before the change became effective except where legally permitted and agreed by the parties.
By creating an Awelax Account, you consent to receive agreements, disclosures, notices, transaction information, policy updates, Account communications, and other legally permissible records electronically.
Electronic communications may be delivered through the Platform, email, push notification, Account notices, or another legally permissible electronic method.
You agree that electronic communications satisfy legal writing requirements to the extent permitted by law.
You agree that clicking buttons such as "Accept," "Agree," "Continue," "Purchase," "Start Reading," "Subscribe," or similar electronic actions may constitute your electronic signature and assent when the surrounding interface reasonably indicates contractual or transactional consent.
Electronic records may be used to evidence your acceptance.
Awelax may send notices to the email address associated with your Account, through the Platform, or by another legally permissible method.
You are responsible for maintaining current contact information.
Legal notices to Awelax should be directed to:
Awelax, LLC Email: support@awelax.com
For formal disputes, use the subject line required by the Informal Dispute Resolution section.
Awelax may modify these Terms from time to time.
When changes are material, Awelax will provide notice as required by applicable law.
Updated Terms will identify a revised effective date.
Continued use of Awelax after revised Terms become effective constitutes acceptance to the extent permitted by law.
Where affirmative consent is legally required, Awelax may require you to affirmatively accept updated Terms before continued use.
Awelax may add, remove, modify, rename, combine, restrict, suspend, or discontinue Platform features.
Awelax may introduce new pricing, communication methods, subscription structures, rewards, promotions, artificial intelligence tools, or other functionality.
Material changes affecting existing paid rights will be handled in accordance with applicable law and controlling purchase terms.
Awelax may offer promotions, coupons, introductory rates, credits, referral offers, or other incentives.
Promotions may have separate eligibility requirements, expiration dates, limits, or additional terms.
Awelax may prevent use of promotions where it reasonably determines that multiple Accounts, payment manipulation, fraud, or other abuse has occurred.
Unless expressly stated otherwise, promotions may not be redeemed for cash.
Customers are responsible for taxes imposed on purchases where applicable.
Awelax may collect and remit taxes when required by law.
Displayed prices may or may not include applicable taxes depending on location and legal requirements.
Your mobile carrier, internet provider, bank, payment provider, or other third party may impose separate charges.
Those charges are between you and the third party.
Awelax is not responsible for third-party data charges, roaming charges, insufficient-funds fees, international calling charges, bank charges, currency-conversion charges, or similar third-party fees unless applicable law provides otherwise.
Awelax may be accessible outside the United States.
Availability outside the United States does not represent that all Services are lawful, appropriate, or available in every jurisdiction.
Users are responsible for compliance with laws applicable to their access and use.
Certain Services, payment methods, Advisors, languages, features, or products may not be available in all countries.
You may not use Awelax in violation of applicable United States export controls, sanctions, embargoes, or similar laws.
Awelax may restrict access where reasonably necessary for legal compliance.
To the maximum extent permitted by law, Awelax will not be liable for delay or failure caused by events beyond reasonable control, including natural disasters, severe weather, internet failures, telecommunications disruptions, wars, terrorism, civil unrest, labor disruptions, governmental actions, epidemics, pandemics, power failures, cloud-provider failures, payment-network outages, cybersecurity events affecting third-party infrastructure, or comparable events.
Awelax's failure to enforce a provision on one occasion does not waive the right to enforce that provision later.
Any waiver must be authorized in writing unless applicable law provides otherwise.
If a provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permitted or severed if necessary, and the remaining provisions will remain effective.
Special severability rules contained within the Arbitration Agreement govern that section.
You may not transfer or assign your rights or obligations under these Terms without Awelax's prior written consent.
Awelax may assign or transfer this Agreement in connection with a merger, acquisition, financing, reorganization, sale of assets, corporate restructuring, or similar transaction, subject to applicable law.
Except where these Terms expressly state otherwise, these Terms are intended for the benefit of you and Awelax and do not create enforceable rights for unrelated third parties.
Section headings are provided for convenience and do not limit the interpretation of these Terms.
These Terms, together with the Awelax Privacy Policy, applicable purchase disclosures, Subscription terms, Rewards terms, Satisfaction Credit rules, and other policies expressly incorporated by reference, constitute the entire agreement between you and Awelax concerning the subject matter addressed here and supersede prior agreements or understandings concerning the same subject matter, except where a separately executed agreement expressly controls.
If a separate Awelax policy expressly incorporated into these Terms conflicts with these Terms, these Terms control unless the separate policy expressly states that it supersedes a specified provision of these Terms.
Specific transaction disclosures may control with respect to the specific purchase where legally appropriate.
Words such as "including" and "includes" mean "including without limitation" unless context clearly requires otherwise.
Singular terms may include the plural and vice versa where appropriate.
References to laws include amendments and successor provisions where applicable.
Customers may contact Awelax Customer Support regarding Account, billing, technical, payment, Wallet, Session, Satisfaction Credit, or Platform questions.
Customer Support may use automated systems or AI tools before, during, or after escalation to human review.
Awelax, LLC Support Email: support@awelax.com
BY CREATING AN ACCOUNT, CLICKING TO ACCEPT THESE TERMS, PURCHASING OR USING AWELAX SERVICES, OR OTHERWISE ACCESSING THE PLATFORM AFTER BEING PRESENTED WITH THESE TERMS, YOU ACKNOWLEDGE THAT:
Awelax, LLC Support Email: support@awelax.com Website: Awelax.com Effective Date: August 23, 2026